Conni will be integrated into multiple Conduent platforms to boost clients’ productivity, enhance quality, and elevate customer experience
Conduent Incorporated, a global leader in technology-driven business solutions and services, launches Conni, an innovative GenAI virtual assistant developed as part of the company’s AI initiative. Leveraging Microsoft Azure OpenAI Service, Conni is designed to enhance the quality of results and improve customer experience across Conduent platforms for companies and government agencies.
“We will continue to embed AI and generative AI within our solutions to drive functionality. New features like Conni build on Conduent’s strategy of integrating advanced technologies, such as automation, machine learning, and digitalization to drive better outcomes for our clients,” said Cliff Skelton, President and Chief Executive Officer at Conduent. “In our Human Capital Solutions business, Conni is deployed to help employees navigate their benefits. By enhancing the employee experience, Conni can drive improved satisfaction and help reduce HR-related inquiries.”
The first implementation of Conni is in Conduent’s Life@Work® Connect Experience Platform, a secure closed system, centralized portal for health, wealth, and wellness employee benefits. Life@Work Connect, with its suite of advanced AI-driven features like JellyVision and TALON, consolidates data from various sources, offering interactive content, educational resources and guided recommendations to help employees manage their benefits with a personalized, intelligent experience.
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With Conni in Life@Work Connect, employees can:
- Use natural, everyday language, avoiding the technical jargon.
- Get fast, accurate personalized answers to specific questions about their health and wealth benefits and supplemental benefits.
- Easily navigate to resources and transactions for life events, health savings accounts, flexible savings accounts, and other benefits.
- Access personalized data and employer program details to make informed decisions.
- Use information from all resources on the Life@Work Connect Experience Platform.
- Seamlessly transition to live customer support when needed.
DeeAnna Warrington, Principal Research Analyst at NelsonHall and a member of its HR Talent Transformation practice said, “By incorporating generative AI into its client offerings and internal operations, Conduent continues its tradition of delivering advanced technologies and solutions that boost client efficiency, reduce costs, enhance customer experiences, and optimize business processes.”
As an example of how Conni works, in a use case such as an injury requiring physical therapy, Conni can answer questions like, “Where is the best place for physical therapy near me?” and “How much money is in my health savings account to pay for treatment?” Conni uses the employee-specific coverage and elections along with the information available through the health plan to guide the employee and provide fast answers.
Source: Businesswire