Enterprise leaders seeking to modernize legacy systems with AI often encounter challenges, as recent MIT research reveals that 95% of enterprise AI initiatives fail. Pega Infinity ’25 addresses this gap with a fundamentally different approach, combining AI’s creative potential with dependable execution to deliver enterprise-grade reliability.
Built on Pega’s unique architecture, Pega Infinity deploys the right type of AI at the right moment leveraging reasoning AI during design time to inspire innovative workflow ideas, and semantic AI during run time to ensure predictable, dependable execution governed by established workflows. This strategic approach allows organizations to harness the full potential of AI agents without compromising reliability.
A key feature, Pega Agentic Process Fabric™, announced at PegaWorld 2025, orchestrates AI agents and systems seamlessly, regardless of their origin or creator. Enterprises gain unified control through a single conversational interface that intelligently routes requests across the organization, delivering meaningful outcomes.
Breakthrough Capabilities for Enterprise Transformation
Pega Infinity ’25 introduces several enhancements to accelerate transformation:
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AI Agents for Legacy Analysis: Pega Blueprint™ now includes agents that extract insights from legacy assets such as videos, documents, images, process diagrams, integration files, and source code. This analysis surfaces essential data, case types, personas, and integrations to reimagine cloud-ready workflow applications.
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Enhanced Business-IT Collaboration: Business and IT teams can collaborate directly within Pega Blueprint on workflows, assignment fields, data models, and persona-based access. Versioning allows users to create and restore snapshots as needed.
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Design Agents for Creative Workflows: Blueprint design agents propose and refine workflows with expert oversight, combining industry knowledge, corporate insights, and human expertise to deliver high-impact, governed processes.
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Runtime Agents for Execution: Semantic AI-powered runtime agents execute workflows step-by-step, ensuring consistent, auditable, and compliant outcomes.
Also Read: ORO Labs Unveils ORO Partner Enterprise Network (OPEN)
AI Enhancements Across Pega’s Core Solutions
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Pega Platform™:
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Pega Predictable AI™ ensures reliable AI agent performance, including automatically generated Blueprint-based AI agents that triage customer and employee requests.
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Agents can be embedded into workflows to perform summarization, document analysis, automated research, and data extraction. Ad hoc workflows allow runtime users to describe work to a design agent, which instantly creates, validates, and executes a workflow while maintaining auditability.
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The Agent Tracer provides full transparency for troubleshooting, compliance enforcement, and enhanced customer experience.
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Modernization and Process Analysis:
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Simplified cloud migration through auto-generated data models, records management, native connections for AWS Redshift and Google BigQuery, and virtualized data for transactional processing.
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Accelerated application delivery from Pega Blueprint designs with autogenerated workflows, UX views, data models, and simulated data for testing.
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Intelligent developer guidance via an always-on assistant that turns Blueprint concepts into production-ready applications.
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Integrated task and process mining delivers insights from user interactions and system-level data, feeding directly into Blueprint to uncover inefficiencies and automation opportunities.
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Pega Customer Decision Hub™: Features a drag-and-drop email authoring tool with templates and image support, concurrent change management, advanced action analysis, and Google Cloud integration for secure, accelerated data activation.
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Pega Customer Service™: AI-powered self-service agents provide conversational experiences across channels, complemented by a gen AI-powered Customer Service Simulator for faster CSR onboarding and performance tracking via conversational analytics.
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Pega Sales Automation™: AI assistants prioritize tasks, automate communications, and offer performance insights. Updates include Microsoft Teams integration and one-click selling through multi-experience chat widgets that embed forms and workflows.
With Pega Infinity ’25, enterprises can now modernize legacy systems efficiently, unlock the potential of AI agents across workflows, and achieve reliable, governed, and auditable automation for transformative business outcomes.