Capgemini has announced the launch of its Resonance AI Framework, designed to help organizations harness the transformative power of AI at scale and reimagine every facet of their business—from operations to innovation. As most organizations plan to implement agentic AI within the next two years, there is a growing urgency to strengthen AI readiness while fostering the right “human-AI chemistry” that ensures sustainable adoption and impact. Backed by a suite of AI transformation offerings and RAISE—a comprehensive gallery of generative AI tools and AI agents—the framework enables businesses to turn strategic ambitions into actionable results across the enterprise.
In today’s fast-evolving digital landscape, AI has the potential to unlock vast opportunities across industries, from optimizing performance to driving disruptive innovation and business reinvention. Capgemini’s Resonance AI Framework empowers business leaders to envision AI’s possibilities, integrate it into the very core of their operations, and create what the company calls “human-AI chemistry.” This approach focuses on enabling seamless collaboration between humans and AI systems by building trust, understanding, and effective interaction—ensuring that human-AI teams can deliver consistent, long-term value.
Also Read: TeamViewer debuts AI tool for IT support workflows
Bringing together Capgemini’s extensive capabilities, the Resonance AI Framework provides organizations with a strategic blueprint for navigating the democratization of AI, accelerating human-AI innovation, and embedding AI into the fabric of everyday business for lasting adoption.
“At Capgemini, we believe AI is becoming the next utility – accessible everywhere, anytime, and by anyone. This democratization of AI empowers businesses to embed AI into the fabric of everyday operations,” said Aiman Ezzat, Chief Executive Officer of the Capgemini Group. “At the heart of the framework is the concept of resonance, the idea that AI transformation must begin at the core of an organization and radiate outward to generate continuous waves of value. Our approach offers a clear path forward: one that aligns vision with execution, strategy with operations, and innovation with responsibility. This is how the next market-leading businesses will thrive, by fostering human-AI interaction and making AI performance real.”
Driving the Next Wave of Human-AI Innovation
Capgemini’s Resonance AI Framework guides organizations through three strategic dimensions essential for achieving AI-driven business value:
-
AI Essentials (ACCESS): This foundational layer focuses on enabling actionable intelligence and unlocking transformative value. It combines scalable infrastructure, advanced language models, AI-infused software, and an organization’s unique, underutilized raw data to generate meaningful insights.
-
AI Readiness (ADAPT): Preparing the organization to adopt AI responsibly involves building the necessary enablers—workforce models, governance frameworks, data infrastructure—and implementing guardrails that ensure ethical, legal, and safe AI use. These pillars support responsible and scalable AI adoption.
-
Human-AI Chemistry (ADOPT): Achieving sustainable success with AI requires intentional design of how humans and AI interact across processes, decisions, and company culture. Defining clear roles, fostering seamless interaction, and ensuring alignment with legal and ethical standards are crucial to building trust and reliability, much like the chemistry within high-performing human teams.
A Comprehensive AI-First Portfolio Driving Tangible Business Outcomes
The Resonance AI Framework is supported by a robust portfolio of transformation services, each crafted to help organizations extract measurable value from AI:
-
Defining and executing AI strategy roadmaps
-
Developing AI-powered products, experiences, and innovations
-
Enhancing go-to-market strategies with AI-driven insights
-
Elevating business outcomes through AI-optimized operations
-
Accelerating digital evolution via AI-powered IT modernization
These offerings are complemented by RAISE—a dynamic, enterprise-grade generative AI and AI agents builder and gallery that continuously evolves to capture new market opportunities.
Already in use by enterprises across sectors including manufacturing and financial services, Capgemini’s Resonance AI Framework is fast becoming a go-to standard for AI transformation at scale. Organizations are leveraging the framework to develop AI roadmaps, hyper-automate processes, and revolutionize customer engagement.
One such example is Capgemini’s collaboration with a global pharmaceutical leader aiming to resolve challenges related to slow IT service response times, high support costs, and low user satisfaction. By implementing agentic and generative AI solutions, the client achieved a 20% reduction in average handling time, improved first-contact resolution and user satisfaction, enabled up to 80% zero-touch automation, and reduced operational costs by 40%.