Simple, cross-departmental orchestration of workflows, maximum increase in efficiency and compliance thanks to AI-supported case management
Appian has announced the immediate availability of Appian Case Management Studio. This is an AI-powered, modular case management design tool that allows users to quickly configure case management applications for their business processes. Case Management Studio supports departments in connecting case data, systems and teams. Streamline common case management workflows including internal operations, customer service management, employee onboarding, regulatory compliance, and more.
“Effective case management supports both innovation and customer experience. The efficiency of our operational team and insights to optimize our processes and interactions with customers are critical,” said Dylan Fulmer , Senior Director Product, Internal Applications at 3E. “As an early adopter of this technology, we are excited to see the positive impact of Appian Case Management Studio on our workforce and the entire company.”
Appian Case Management Studio includes intuitive tools for quickly building custom case management applications on the Appian platform . With drag-and-drop form creation, simplified data modeling, and straightforward workflow control elements, this Case Management-as-a-Service (CMaaS) approach helps users quickly deploy apps even for complex cases.
Sophisticated AI and automation functions support every phase of case processing. They help business users streamline their workflows by organizing routine case management tasks such as summarizing case notes and document content, case linking, and AI-powered search and duplication. Case Management Studio also helps with operational problems. To do this, it connects different departments with each other, identifies inefficiencies and provides managers with automated reports for continuous improvement and procedural excellence.
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Companies can use Appian Case Management Studio to:
- Accelerate application delivery : Appian Case Management Studio includes core functionality that covers 80 percent of typical case management needs. Additional modules such as Appian Portals, integration with enterprise systems, Appian RPA, Appian AI Skills and one for integration with enterprise systems complete the offering. This modular approach accelerates deployment and increases flexibility for faster time to value and time to ROI.
- Empowering business users: Case Management Studio puts users in control of case management with intuitive configurations and visual workflow design. Business users can easily and quickly generate forms, data models, workflows and reports and modify case types without the support of the IT department. This intuitive, self-service approach democratizes development, enables faster adaptation to business needs and allows greater independence from IT.
- AI support: Case Management Studio provides users with advanced AI capabilities to summarize and search cases, identify and resolve overlaps, and automate repetitive work. All of this leverages Appian’s Private AI approach to the protection and integrity of sensitive data and algorithms.
- Streamlined Workflows: Case Management Studio leverages Appian’s Data Fabric and Process Mining capabilities to unify systems across disciplines and optimize process efficiency. With an out-of-the-box audit component, AI-driven root cause analysis, and process improvement suggestions, business users can quickly, easily, and continuously optimize their processes.
Appian Guarantee for Case Management Studio
The special Appian guarantee for Case Management Studio is a service that is unique in the market. He leverages Appian’s decades of experience in developing case management solutions. In just six weeks, Appian Customer Success provides customers with a fully responsive case management solution.
“By enabling users to adapt their case apps to specific requirements without too much dependence on IT, they can now take action themselves – after all, they are the ones who process the cases,” explains Michael Beckley , Chief Technology Officer at Appian: “Users are additionally supported by a consistently embedded AI. This improves understanding and overview, increases productivity and helps in a much more effective way of completing tasks.”
SOURCE: PRNewswire